Providing quality Water and Wastewater Service, in a manner consistent with applicable standards for Public health and Environmental quality standards. Continuing its capital investment in system improvements, including the rehabilitation and replacement of key infrastructure and plants.
Treating employees fairly, communicating openly and providing opportunities for development and growth to retain a well-trained workforce and the necessary management depth so that succession planning is an integrated element of the culture.
Ensuring courteous and responsive service to customers, regulators and public officials.

Demonstrating leadership through civic involvement in the communities we serve, acting as stewards of the environment and being proactive in the development of public policy issues crucial to the success of the water and wastewater industries.